Ron is a very effective instructor, I have seen the productive results of his instruction applied in many manufacturing and transactional applications. Ron’s PFMEA instruction is powerful; his methods help students master the application of this misused quality tool in an interesting way. Classroom instruction includes lecture and workshop sessions with follow-up discussions. The strongest aspect of the Ron’s PFMEA instruction is the technique to identify potential failure modes. I recommend Ron’s expertise to any organization wishing to launch a product or service without surprises.
Steve Graf, ASQ CSSBB & CQE Advanced Quality Engineer, Six Sigma Blackbelt